SHIPPING POLICY
Shopcity Ng. · Effective October 6, 2025
1. Overview
This policy explains how Shopcity Ng. ships orders placed on https://shopcity.com.ng, what it costs, how long it takes, and what happens if something goes wrong. It applies to orders placed from October 6, 2025.
2. Processing time
Orders are processed and dispatched within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed after our daily cut-off, or over a weekend or holiday, are processed on the next business day.
During sales, launches and holiday periods, processing may take a little longer. If we expect a significant delay, we will email you. Processing time is separate from the delivery time shown below.
3. Shipping rates and delivery estimate
Domestic orders are shipped with USPS, UPS from Lagos, Nigeria. Shipping costs are calculated at checkout based on the delivery address and the size and weight of your order, and are shown before you pay.
Delivery estimates shown at checkout begin once your order has been dispatched, not when it was placed. They are estimates from the carrier and are not guaranteed.
4. International shipping
We currently ship within Lagos, Nigeria only. If you would like to be told when we start shipping to your country, email us at admin@shopcity.com.ng.
5. Order tracking
When your order ships, we will email you a tracking number and a link to follow its progress. Tracking can take 24-48 hours to update after dispatch. If your tracking has not moved for several business days, contact us and we will look into it with the carrier.
6. Incorrect or incomplete addresses
Please double-check your shipping address before you place an order. If a package is returned to us because the address was incomplete or incorrect, we will contact you and reship it once you have paid the new shipping charge. If you would rather cancel, we will refund the order minus the original shipping cost. We cannot change an address once an order has been dispatched, and we are not responsible for packages delivered to an address you gave us in error.
7. Lost or delayed packages
If your tracking shows no movement for 10 business days (domestic) or 30 days (international), or your package is marked delivered but has not arrived, email us at admin@shopcity.com.ng within 14 days. We will investigate with the carrier and, once the package is confirmed lost, send a replacement or issue a full refund, whichever you prefer.
If a package is marked “delivered” but you cannot find it, check with neighbours, your building manager and your local carrier depot first. Carriers sometimes scan packages as delivered a day early.
8. Damaged packages
If your order arrives damaged, keep the packaging and email us at admin@shopcity.com.ng within 7 days of delivery with your order number and photos of the damage to both the box and the item. We will send a replacement or refund you in full, including shipping, at no cost to you.
9. Multiple packages and back-orders
Orders with several items may ship in more than one package, sometimes on different days, at no extra cost to you. If an item is back-ordered, we will ship the items that are in stock and send the rest as soon as it arrives, or offer you a refund for that item.
10. Contact us
Questions about shipping? Email us at admin@shopcity.com.ng.
Shopcity Malls Ltd. (trading as “Shopcity Ng.”), Lagos, Nigeria.